Leslie Hawthorn: Cultivating Empathy – YouTube

August 24, 2015

When considering how to design products, teams or even common everyday household objects, empathy often doesn’t end up on the required features list.

 

Yet, without empathy, teams with enormous technical skills can fail in their quest to deliver quality products to their users. Incredible projects fail to create communities because they don’t exercise it. Fail at empathy and your chances of failing at everything skyrocket.

Leslie Hawthorn

 

Sourced through Scoop.it from: www.youtube.com

See on Scoop.itshubush design & wellbeing

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: